Voice AI

Couldn’t Unsubscribe – Had to Change My Credit Card Number to Stop Them from Billing Me

I wanted an AI voice clone service and found Voice.ai. The $4.00 monthly subscription seemed low-risk enough that I signed up with my credit card. The service itself was nothing special. The website is confusing and I never got anything useful done with it. I was fine paying $4.00 to check it out, though – that’s a very reasonable price. But when I tried to cancel I discovered the real problems. I could not find a "unsubscribe" or "cancel subscription" button in the Account section. Once I gave them my credit card number, I could find no way to remove it. Voice.ai directs you to their payment processor, Xsolla, with a multi-step cancellation process that requires a Transaction ID which Voice.ai says is needed, but didn’t provide to me. In fact, they never sent any sort of payment confirmation email or message, which makes it very hard to get help about the subscription, because there is no record of it other than the recurring credit card charges themselves. I created an Xsolla account to follow the Voice.ai instructions. Two different Xsolla support reps told me they couldn't find any Voice.ai transactions in my account, so they couldn't help. They said to contact Voice.ai. I wrote to Voice.ai support twice about the cancellation problems but never received a response. Voice.ai charged my card again the next month. I disputed the charge and got the money back, but they just charged me again the following month. I spent about two hours with my credit card company trying to block Voice.ai from future charges. After being transferred between two chatbots and five account specialists, I learned they can't block a specific merchant from making future charges. They said the only solution was to change my credit card number. Voice.ai says they offer PayPal as a payment option, and I didn't know about that option when I signed up. I can't speak to whether it's easier to cancel that way. Total time spent to unsubscribe was about five hours. There's no excuse for this. To unsubscribe with most companies takes one minute or less. What started as a $4.00 subscription ended with me having to get a new credit card number.

Voice AI, which I have been using, is a useful tool that boosts productivity and efficiency by facilitating smooth voice-to-text transcription.

### Pros: By making it simple for me to dictate and type text, voice AI has considerably increased my productivity and efficiency. As a user, I value how easily spoken text may be converted into written text, saving time and effort compared to manual typing. Making documents, sending emails, and even taking notes during meetings have all benefited greatly from it. The hands-free operation of voice AI enables me to multitask without interruption. I can perform a variety of tasks with voice commands, including beginning and stopping recordings, formatting text, and even moving between documents. When I need to complete things with my hands occupied or when accessibility is important, this function is quite helpful. ### Cons: I have found that Voice AI occasionally has trouble accurately transcribing intricate words or sentences. This could lead to mistakes or partial transcriptions, necessitating my inspection and editing the content to ensure its accuracy and clarity. This restriction must be kept in mind, and the transcriptions should be checked again, especially for lengthy or complex speeches.