Tiledesk

Key Features

24/7 Customer Support: Tiledesk facilitates 24/7 customer support through AI-powered chatbots which provide instant responses to customer queries. This feature is crucial for businesses that aim to provide continuous support, even outside regular business hours, thus enhancing customer satisfaction. Cost-Effective Customer Service: Utilizing chatbots for handling common customer inquiries can significantly reduce the cost of customer service. Tiledesk mentions that with chatbot-based Live Chat, the resource cost is cut down as zero or a few agents are needed for live chat customer support. Self-Service Support: Tiledesk allows the integration of chatbots with a knowledge base to strengthen the customer experience. This integration enables customers to get instant answers and information without human intervention, thus promoting a self-service support model.

Main Use Case

1. A customer contacts a business through their website's live chat feature. Tiledesk's chatbot responds to the customer's inquiry, providing them with helpful information and directing them to the appropriate resources.

2. A business receives multiple inquiries from different channels, such as email, social media, and live chat. Tiledesk's integration with these channels allows for all communications to be managed in one inbox, making it easier for the business to respond promptly and efficiently. 3. A business wants to improve their customer support process without investing in expensive software or hiring additional staff. Tiledesk's no-code solution allows for easy integration and customization, making it a cost-effective option for businesses of all sizes.

👍🏼 Improve customer experience