Richpanel Sidekick
Richpanel Sidekick is an AI chat assistant for customer service agents. It uses GPT-4 to learn from previous interactions to suggest accurate, trustworthy answers to customer service queries.
While repetitive customer service queries can be instantly resolved with self-service, it is better to connect customers with an agent quickly for all other queries. But, it can quickly become overwhelming for support agents when they get multiple tickets simultaneously.
This is where Sidekick is a powerful AI assistant for support agents. Sidekick generates accurate and personalized replies to customer queries, enabling agents to respond faster and more consistently.
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Key Features:
- Feature 1: Sidekick AI suggests instant and accurate responses to customer queries. It even provides references to earlier tickets while suggesting responses.
- Feature 2: Sidekick AI can instantly review the entire ticket history and summarize it for agents. It can even translate between agents and customers in real-time.
Main Use Cases:
- Use Case 1: Sidekick AI is an assistant for customer service and support agents that helps them respond faster and more consistently to customer queries.
- Use Case 2: Sidekick AI enables brands and companies to deliver consistent and personalized customer service.
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