Richpanel Sidekick
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Richpanel Sidekick is an AI chat assistant for customer service agents. It uses GPT-4 to learn from previous interactions to suggest accurate, trustworthy answers to customer service queries.
While repetitive customer service queries can be instantly resolved with self-service, it is better to connect customers with an agent quickly for all other queries. But, it can quickly become overwhelming for support agents when they get multiple tickets simultaneously.
This is where Sidekick is a powerful AI assistant for support agents. Sidekick generates accurate and personalized replies to customer queries, enabling agents to respond faster and more consistently.