Knowmax
Knowmax facilitates a streamlined customer support and service experience by providing a unified knowledge platform, interactive workflows for simplified customer service, and visual guides to enhance self-service and reduce repetitive explanations
Product Detail
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Key Features
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AI-powered capabilities: Streamlines agent workflows, enhances self-service opportunities, and personalizes support
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Single source of truth: Eliminates siloed information and provides relevant data across touchpoints instantly
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Intuitive tools: Google-like search engine, cognitive decision trees, and visual guides for simplified troubleshooting and automated responses Use cases for Knowmax cater to various industries:
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E-commerce, telecom, healthcare, and banking: Enables personalized solutions at scale for improved customer support
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Businesses: Enhances employee knowledge and expertise, efficiently and cost-effectively
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Organizations: Aims to create a seamless customer experience through effective knowledge management
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